Customer Operations Assistant
Company Name:
Arca24.com
Start date: ASAP
Duration: 3 months
Minimum salary: 15.00 USD
Maximum salary: 16.00 USD
Salary period: Hourly
Additional classifications: Retail/Wholesale
Customer Operations Assistant (Temp)
The Customer Operations Assistant will seek to assist the Customer Operations Specialists with their customer account relationships from a logistics standpoint through utilization of needs recognition, satisfaction skills, and professionalism. The ideal candidate will be interested in excelling in a fast-paced, multitasked, dynamic team environment.
Responsibilities
The Customer Operations Assistant will be responsible for the following:
Investigate and resolve complex issues and questions from account team members.
Responsible for maximizing Fill Rate and On-Time performance within team ensuring coordination efforts with supply chain
Maintain an accurate database of the details regarding cuts on a weekly basis
Investigates, evaluates, and resolves complaints professionally and tactfully
Provide responsive order management support such as order entry or expediting shipment information to customers
Proactively communicates supply chain issues and provide alternatives
Ability to work flexible hours as needed
Ensure a close escalation process and support best practices this application
Skills and Experience
Bachelor degree preferred or equivalent work experience.
SAP experience required.
Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)
Excellent time-management, organizational, and prioritization skills
Ability to communicate both verbally and written with customers and company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Ability to meet employer's attendance policy
Ability to work autonomously and understand proper escalation points
Strong communication and relationship building skills illustrated through current or past work experience
Handle complex customer situations with professionalism
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and serviceEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Start date: ASAP
Duration: 3 months
Minimum salary: 15.00 USD
Maximum salary: 16.00 USD
Salary period: Hourly
Additional classifications: Retail/Wholesale
Customer Operations Assistant (Temp)
The Customer Operations Assistant will seek to assist the Customer Operations Specialists with their customer account relationships from a logistics standpoint through utilization of needs recognition, satisfaction skills, and professionalism. The ideal candidate will be interested in excelling in a fast-paced, multitasked, dynamic team environment.
Responsibilities
The Customer Operations Assistant will be responsible for the following:
Investigate and resolve complex issues and questions from account team members.
Responsible for maximizing Fill Rate and On-Time performance within team ensuring coordination efforts with supply chain
Maintain an accurate database of the details regarding cuts on a weekly basis
Investigates, evaluates, and resolves complaints professionally and tactfully
Provide responsive order management support such as order entry or expediting shipment information to customers
Proactively communicates supply chain issues and provide alternatives
Ability to work flexible hours as needed
Ensure a close escalation process and support best practices this application
Skills and Experience
Bachelor degree preferred or equivalent work experience.
SAP experience required.
Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)
Excellent time-management, organizational, and prioritization skills
Ability to communicate both verbally and written with customers and company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Ability to meet employer's attendance policy
Ability to work autonomously and understand proper escalation points
Strong communication and relationship building skills illustrated through current or past work experience
Handle complex customer situations with professionalism
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and serviceEstimated Salary: $20 to $28 per hour based on qualifications.
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