Desktop Services Manager
THIS IS A CONTRACT TO HIRE OPPORTUNITY
Responsibilities:
- Manage a team of desktop support engineers, technicians, and analysts.
- Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.
- Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.
- Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.
- Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.
- Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.
- Manage desktop security measures, including antivirus software, encryption protocols, and access controls.
- Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.
- Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.
- Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.
Qualifications:
- Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.
- Strong technical knowledge of desktop operating systems (e.
g.
, Windows, macOS, Linux), hardware components, and software applications.
- Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
- Demonstrated problem-solving abilities and a customer-focused mindset.
- Experience with IT service management tools (e.
g.
, ServiceNow, Remedy) and remote desktop support technologies.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Recommended Skills Access Controls Apple Ios Communication Cryptographic Protocols Customer Experience Financial Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
- Manage a team of desktop support engineers, technicians, and analysts.
- Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.
- Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.
- Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.
- Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.
- Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.
- Manage desktop security measures, including antivirus software, encryption protocols, and access controls.
- Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.
- Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.
- Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.
Qualifications:
- Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.
- Strong technical knowledge of desktop operating systems (e.
g.
, Windows, macOS, Linux), hardware components, and software applications.
- Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
- Demonstrated problem-solving abilities and a customer-focused mindset.
- Experience with IT service management tools (e.
g.
, ServiceNow, Remedy) and remote desktop support technologies.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Recommended Skills Access Controls Apple Ios Communication Cryptographic Protocols Customer Experience Financial Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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