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Manager, Invest

Company Name:
Gartner
IRC25903
Description
job
Title
manager
, Invest
Location US, CT, Stamford
Company Description
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional
services
firms, to technology investors, we are the valuable partner to clients in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner
executive
Programs, Gartner Consulting and Gartner
events
, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford,
connecticut
, USA.
For more information, visit us
Job Description
Manage a U.S. based team of 6 to 8 invest client managers
Defines and implements programs geared towards delivery measurements and improved service efficiency.
This includes measurements for productivity, operational efficiencies, quality levels of performance and client satisfaction to ensure the ICM servicing strategy is achieved.
Supports the ICM long term client satisfaction strategy, account retention, profitability, operational efficiency, and quality across service lines in the ICM.
Expands existing business relationships through frequent communication and quantitative metrics to ensure the clients' needs are met and managed.
Implementation and continuous improvement of process changes that will directly impact service delivery based analysis of key metrics and their relationship to the business process flows.
Establish guidelines and monitor performance on the handling of client issues escalated to the global level. Constantly evaluate services to be added, enhanced, refined, developed or eliminated.
Fosters strong relationships with senior managers throughout Sales, Research, and Product Management/HTTP.
Participates in development of unique business cases and present concept through capital expense
proposals when appropriate.
Develop information standards across ICM team that also conform to wider Gartner
standards
Maintain a common global dashboard to enable ICM management immediateaccess to key metrics and
data
Job Requirements
Bachelors degree required, Major in Business or IT preferred
Minimum 5 years experience in vendor/customer service management, 3 years supervisory experience, and 3 years budget control and project management experience.
Strong market research, data analysis, problem-solving and strategic planning skills
Detailed knowledge of major technology areas.
Strong interpersonal and relationship building skills.
Excellent verbal and written communication skills.
Ability to prioritize and handle multiple requests concurrently.
The ability to liaise professionally with clients
Highly developed communication, presentation, leadership, facilitation, change management & negotiation skills
Ability to drive consensus among various internal stakeholders, including executive management
Additional Details
Gartner is an Affirmative Action-Equal Opportunity Employer.
Gartner is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce diversity. Gartner does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, veterans status, or any other basis covered by applicable law. All matters relating to employment with the Company are based on, and operate according to, the principle of merit.
If you would like to be considered for employment opportunities with Gartner and need special assistance due to a disability or accommodation for a disability, please send us an email atApplicant. .
Amount of Travel
Work At Home

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