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Service & Installation Support Manager

Company Name:
F.E. Moran Security Solutions
Position Type:
Full-time
"FE Moran Security Solutions is looking for Service and Installation Support Manager to make a difference"
FE Moran Security Solutions
EAS division is seeking a talented Service and Installation Support Manager to help us further build and grow our business. We are looking for individuals who thrive in a pioneering environment, believe in the products and systems they work with, and who enjoy improving customer service.
Who are we?
FE Moran Security Solutions are active in the Electronic Article Surveillance (EAS) market. We sell, install and service innovative technology solutions that help national retailers improve their profits by reducing their "shrink" inventory. Intelligent EAS systems help businesses prevent theft. With the addition of the most innovative RFID technology, we enable retailers to take inventory of their stock in a matter of minutes. We are a division of one of the fastest growing security solution providers in the United States. We work in close cooperation with our Dutch partner and vendor Nedap Retail, one of the world's largest suppliers of intelligent EAS and RFID for retail.
The EAS division of FE Moran Security Solutions is currently located at Monroe CT. We will move to Stamford CT spring this year. We are gaining market share rapidly. To offer our clients the nationwide support they deserve we are expanding our support team. As part of our growth we are seeking a Service and Installation Support Manager.
What can we offer you?
We can offer you a unique opportunity to utilize and develop your coordinator and customer support skills. We can provide:
The second big step of your career in an environment that offers you the possibility to develop your knowledge and skills rapidly.
The opportunity to work daily with high-end, highly innovative technological security solutions.
A high energy, non-corporate, creative work environment.
Both a national and international work experience.
Flexibility - we are a flexible, result driven employer and expect the same attitude from our employees. This opportunity we offer is not a typical 9-5 job.
Mentoring: To provide excellent service and installation support, your manager and colleagues will bring you up to speed when it comes to product, customer and service procedure knowledge.
The opportunity to build customer and subcontractor relationships and work with large national retailer accounts.
A competitive package.
Your challenge
Schedule and monitor service visits and order/ship parts when needed.
Customer support (includes more system troubleshooting) and redirect to Remote Service Technician when needed.
Post-service follow-up calls to customers.
Monitor service queue and escalate service response when necessary.
Ensure work is completed by FEM - certified subcontractor.
Ensure accurate and timely service and installation billing is processed.
Completes WIP report with the assistance of other EAS team members and submits document to Corporate Office in a timely manner.
Proactively sources and recruits new subcontractors.
Maintains subcontractor relationships to ensure training and documentation is complete.
Performs other duties as assigned.

Requirements:
What can you offer us?
Does this job sound appealing to you? Let's discover if you'll recognize yourself in the following:
You have:
At least 3 years of service support experience
Provable experience with project documentation, ticketing and invoicing
The ability to calm down upset customers and to persuade and motivate subcontractors and other parties involved in customer service and installation
Intrinsic desire to make a difference
Affinity with retail technology
You enjoy:
Working in a pioneering environment
Building relationships with customers and subcontractors in the field
Asking the correct questions to solve customers' problems.
You would describe yourself as:
Socially intelligent and team player
Customer service oriented
Hands on
Very well organized
Strong willed and persistent
Always one step ahead
It would be a great plus when you:
Live in/near or are willing to move to the area of Stamford CT
And of course: you are looking for the next big step to give your career a boost after your first years of work experience.
If this sounds familiar and you feel attracted to our fast growing company, we invite you to send a motivation letter and resume or contact us at .
ABOUT US
F.E. Moran Security Solutions and Nedap Retail
We are a division of F.E. Moran Security Solutions. The company (est. 2003) has become one of the top 50 security companies by revenue in the United States as ranked by SDM Magazine. We provide innovative life safety security solutions for residents, offices as well as stores by means of high quality equipment and installations, customized monitoring and customer service by continually build trust by following through on our commitments.
F.E. Moran EAS division in Monroe (CT) is a strategic business partner of Nedap Retail in the United States. Nedap Retail is the third largest manufacturer of leading intelligent technological profit protection solutions in the world. Such solutions include EAS, store !D (RFID specific to retail), and the CUBE platform. Nedap is a Dutch company that manufactures and develops unique, world leading technology systems.
Regardless of uncertain world economies, both companies expanded due to their profound believe in the power of the customer experience.
Need more information? Check out our company at the following links:
LINK1:
LINK2:


EOE
Company Description:
FE Moran Security Solutions
are active in the Electronic Article Surveillance (EAS) market. We sell, install and service innovative technology solutions that help national retailers improve their profits by reducing their "shrink" inventory. Intelligent EAS systems help businesses prevent theft. With the addition of the most innovative RFID technology, we enable retailers to take inventory of their stock in a matter of minutes. We are a division of one of the fastest growing security solution providers in the United States. We work in close cooperation with our Dutch partner and vendor
Nedap Retail,
one of the world's largest suppliers of intelligent EAS and RFID for retail.
We are a division of F.E. Moran Security Solutions. The company (est. 2003) has become one of the top 50 security companies by revenue in the United States as ranked by SDM Magazine. We provide innovative life safety security solutions for residents, offices as well as stores by means of high quality equipment and installations, customized monitoring and customer service by continually build trust by following through on our commitments.
F.E. Moran EAS division in Monroe (CT) is a strategic business partner of Nedap Retail in the United States. Nedap Retail is the third largest manufacturer of leading intelligent technological profit protection solutions in the world.

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