Help Desk Support (MAC and Windows)
Company Name:
Talon
Our client, located in New Cannon, CT is seeking a Help Desk Technician for an immediate contract position. Details include:
-The primary role of the Help Desk Technician is to provide level-1 and level-2 support for the clients computing environment. This includes the administration and support of both hardware and software as it relates to Information Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Responsibilities:
-Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals and other computer-related devices
- Support and coordinate with system level-3 support and business application departments, including supporting the System Administrators to ensure systems availability
- Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user?s issues
- Experience in supporting iPhone/iPad devices within a Microsoft Exchange environment
- Hands on support for the Desktop/LAN environment
- Participate in monitoring and maintenance of system key process improvements
- Manage user account and the Active Directory database and integrity
- Troubleshoot and resolve system hardware and software problems
- Participate in moves, adds and changes as they relate to the computing environment
- Follow established policies, procedures and technology standards to ensure system availability and security
- Maintain and manage AT&T and Verizon mobile accounts and proper documentation
- Maintain and manage loaner policies for computer, peripherals and presentation equipment
- Image and deploy standard imaged computers
- Occasional local travel and occasional on-call escalation support
- Other IT related tasks as required
Qualifications:
- College diploma or university degree in the field of computer science and/or 3 to 5 years equivalent work experience
- A
and/or Network
industry certification
- Microsoft Certification - MCP or MCSA a plus
- Extensive knowledge in Microsoft Windows and PC Hardware
- Experience with Apple products and Mac OSX a plus
- Specific knowledge in Microsoft Office Products and client applications
- Experience in supporting iPhone/iPad devices within a Microsoft Exchange Environment
- Familiarity with TCP/IP protocol
- Hands-on hardware and software troubleshooting experience
- Strong understanding and commitment to the IT organization's goals and objectives
- Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a ?can-do? attitude
- Strong written and oral communication and interpersonal skills
- Ability to present ideas in professional and user-friendly language
- Highly self-motivated and self-directed with a keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
- Experience with Nimsoft/CSM or another ticketing system a plus
- Experience with Filemaker Pro a plus
- Experience with Windows Imaging solutions a plus
Talon Technology consultants have the ability to take advantage of the following
Benefits:
Group Health Insurance
Group Dental Insurance
Group Vision Insurance
Short Term Disability Plan
Long Term Disability Plan
Basic Life Insurance
Flexible Spending Accounts
Health Savings Account
401K Plan
Direct Deposit
Employee Service Center
Referral Bonus Program
Loyalty and Longevity Bonus Program
PNC Bank WorkPlace Banking Program
Plum Benefits
Estimated Salary: $20 to $28 per hour based on qualifications.
Talon
Our client, located in New Cannon, CT is seeking a Help Desk Technician for an immediate contract position. Details include:
-The primary role of the Help Desk Technician is to provide level-1 and level-2 support for the clients computing environment. This includes the administration and support of both hardware and software as it relates to Information Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Responsibilities:
-Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals and other computer-related devices
- Support and coordinate with system level-3 support and business application departments, including supporting the System Administrators to ensure systems availability
- Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user?s issues
- Experience in supporting iPhone/iPad devices within a Microsoft Exchange environment
- Hands on support for the Desktop/LAN environment
- Participate in monitoring and maintenance of system key process improvements
- Manage user account and the Active Directory database and integrity
- Troubleshoot and resolve system hardware and software problems
- Participate in moves, adds and changes as they relate to the computing environment
- Follow established policies, procedures and technology standards to ensure system availability and security
- Maintain and manage AT&T and Verizon mobile accounts and proper documentation
- Maintain and manage loaner policies for computer, peripherals and presentation equipment
- Image and deploy standard imaged computers
- Occasional local travel and occasional on-call escalation support
- Other IT related tasks as required
Qualifications:
- College diploma or university degree in the field of computer science and/or 3 to 5 years equivalent work experience
- A
and/or Network
industry certification
- Microsoft Certification - MCP or MCSA a plus
- Extensive knowledge in Microsoft Windows and PC Hardware
- Experience with Apple products and Mac OSX a plus
- Specific knowledge in Microsoft Office Products and client applications
- Experience in supporting iPhone/iPad devices within a Microsoft Exchange Environment
- Familiarity with TCP/IP protocol
- Hands-on hardware and software troubleshooting experience
- Strong understanding and commitment to the IT organization's goals and objectives
- Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a ?can-do? attitude
- Strong written and oral communication and interpersonal skills
- Ability to present ideas in professional and user-friendly language
- Highly self-motivated and self-directed with a keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
- Experience with Nimsoft/CSM or another ticketing system a plus
- Experience with Filemaker Pro a plus
- Experience with Windows Imaging solutions a plus
Talon Technology consultants have the ability to take advantage of the following
Benefits:
Group Health Insurance
Group Dental Insurance
Group Vision Insurance
Short Term Disability Plan
Long Term Disability Plan
Basic Life Insurance
Flexible Spending Accounts
Health Savings Account
401K Plan
Direct Deposit
Employee Service Center
Referral Bonus Program
Loyalty and Longevity Bonus Program
PNC Bank WorkPlace Banking Program
Plum Benefits
Estimated Salary: $20 to $28 per hour based on qualifications.
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