Director, Operations

Stamford, CT- Headquarters
Posted 2 Days Ago
Full time
Director, Operations
The Director of Operations will partner with the Senior Vice President and Senior Directors of community relations to facilitate and streamline operational procedures to ensure efficiency and effectiveness of the Community Relations Department.
Key Responsibilities:

  • Responsible for developing and managing departmental processes related to partner management, budget development and tracking, activation plans, timelines, and evaluations

  • Coordinate deliverables across multiple functions; lead and/or consult on complex project issues across multiple business lines

  • Day-to-day management of operational details to ensure information flow and internal resources are appropriate and internal/external stakeholders are managed accordingly

  • Serve as lead for cross department communications, CR data analytics and reporting, monthly goals tracking, development of CR quarterly communications and annual report and tracking of all partnership agreements, financial donations and timing for renewals

  • Identify and manage projects that will help drive optimal team performance and proactively identify areas for improvement that promote efficiency, innovation, and potential revenue generation or cost savings

  • Encourage operating policies, practices and procedures to ensure appropriate organizational decision-making protocols are followed

  • Create systems for editorial, travel, and event calendars along with CR ticket distribution, auction fulfillment and event sponsorship

  • Collaborate with social and digital teams to evaluate and evolve social strategy for CR

  • Act as liaison to local organizing committees and facilitate CR activities for all key tent pole events such as WrestleMania, SummerSlam, Royal Rumble, Survivor Series, etc.


  • 8+ years of related business operations management experience

  • Persuasive, clear, and concise verbal and written communication skills driven by solid business logic and keen judgment on when, how often, and when not to communicate to senior leadership and other contacts

  • Strong analytical and financial skills anchored by natural, common sense thinking

  • Outstanding facilitator for cross-functional collaboration to define complex issues, facilitate ideas, influence thinking, and build consensus around decisions

  • Able to deliver effective presentations to senior executives and large groups

  • Exceptional project management, organizational, and time management skills, with the ability to lead multiple projects in a fast-paced, deadline-driven environment

  • Proficient in MS Office suite, especially PowerPoint and Excel

  • Able to give and receive constructive criticism, especially when initiatives are off-track, over-budget and/or behind-schedule, including the ability to hold individuals accountable, coaching, and correcting performance, while fostering influential interpersonal relationships

  • Self-motivated with a positive, can-do attitude; poise and grace under pressure

  • Professional in always maintaining the highest degree of discretion and confidentiality

  • Willing and able to work a flexible schedule including late nights and weekends on a regular basis

  • Able to travel for business as needed (approximately 15-20%)

  • Bachelor's degree required; MBA a plus

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